All orders take 1-3 days to process. Weekend and holiday orders may take 2-4 days to process. A tracking number will be available for you after your order has been completed. Shipping is flat rate, which means it will take 2-7 business days to receive your product in the mail. Processing time is not included in delivery time so please plan accordingly. Although we make every effort to get your hair to you as quickly as possible, please don’t order your hair 3 days before you need it! It’s always ideal to give yourself at least a 3 week cushion before you actually need the hair to avoid any unforeseen circumstances that may result in a delayed delivery.
For your convenience, please do not wait until the last minute to place your order. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind that holidays are not considered business days and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
Incomplete or inaccurate address information is the primary cause of shipment delays. Double check the address information before submitting your order. Make sure you have included ALL of the information (apt#, suite#, etc.) needed to properly deliver your package. It is extremely important that you give us the most accurate address information. If an address correction needs to be made after your shipment has been sent, you will be assessed the $10 USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. If a shipment is returned to us for any reason and you need us to reship your pack, you will be responsible for additional shipping charges.
If you have tracked your package and there is a discrepancy in the delivery information, please contact us immediately. We will contact USPS immediately and initiate a trace for your package and have them start an investigation. This investigation can take between 8-10 business days. If it is determined that your shipment has been lost, a replacement shipment will be sent pending USPS’s investigation.