Our natural body soaps have base ingredients of olive oil, coconut oil, shea butter, and castor oil for a lathering, conditioning bar of soap.
a. Will you ship to international locations?
b. Currently, we only ship within the United States.
a. My order was damaged in shipping. What should I do?
b. Contact us with in 48 hours via email (orders (at) naturespuree.com) with description of what happened to the product. We will discuss arrangements for return and exchange if they apply.
a. How do I file a claim if my order arrives damaged?
b. If your package is visibly damaged or the product inside are visibly damaged contact us with in 48 hours via email. Please keep all parts of the package including the box intact for possible claim filing.
a. What is your return policy?
b. Please contact us via email for possible returns before you ship products. We do not accept returns if a customer doesn’t like the scent of the product they ordered, this includes our Nude line which has a mild natural scent from natural ingredients used. If we made a mistake on the product shipped to you, the cost for shipping the product back to you is our cost. If you are returning products for other reasons, or returning customized and gift wrapped products, shipment cost will be at your cost.