Policies
Shipping
Please allow 1-4 business days to ship, and 2-10 business days for arrival.
We ship in the United States and Internationally. We ship via United States Postal Service (USPS) with Priority Mail. Priority Mail reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations.
Changing/Cancelling an Order
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot confirm that changes or cancellations can be made. This depends on how far along the order is in processing and shipping, email us.
Undeliverable Packages
Occasionally, we will have a packaged returned to us because it was undeliverable. This can occur for the following reasons:
- Incorrect address information entered during checkout.
- Failed delivery attempt or item was not picked up from the local post office within the specified time.
- Refused by the recipient.
The AACHC is not responsible for packages that are returned as undeliverable. If customer requests for package to be sent to another address, new shipping fees will be added to the order and will have to be paid before item is shipped.
International Shipping Disclaimer
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and varies by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by The AACHC, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.
International Orders are shipped by USPS – The United States Postal Service. Delivery time varies but is estimated at 7-14 business days for USPS Priority, depending on your country’s customs regulations and procedures. If you don’t receive your package within 3 weeks, check with your local post office and local customs office as they could be holding your package for payment of duties. Please notify us upon receipt of your international order.