Shipping in US ONLY.
ALL SALES ARE FINAL however, Moka Queenz Apparel will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered, faulty printing, tears/holes in item). All items will be replaced with the same item in the same color. No exceptions.
All Moka Queenz Apparel is "Made to Order" and take up to 3 business days to process.
US customers can expect to receive their item(s) in 5-7 business days or less. We do not currently offer expedited shipping.
Please note that US customers receive tracking via USPS when a valid e-mail address is provided.
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
We do not offer returns OR exchanges on items due to incorrect size is chosen, change of heart on color (where applicable), etc. Please make sure that you use our sizing charts or contact us via email if you're unsure before purchasing.
If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in an address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the address YOU provide during order processing.
If for any reason there is a defect in our product, a customer has approximately 10 calendar days from the date of package RECEIPT to notify us of the defect.
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