African laundry hampers bring amazing artisan craftsmanship into our living spaces. Our laundry hampers are handwoven by an association of more than 100 rural Wolof women in the West African nation of Senegal. Working together with the Peace Corps, we are extending the women's reach far beyond their saturated local markets to homes across America.
Shipping: All our merchandise is shipped from Africa to the United States than we ship it to the customer. Processing time could take up to 5 businesses days, and then up to 5 business days to ship to you. Shipping time will depend where you may live within the United States or International.
Carrier: We ship most orders via UPS ground shipping. Our commercial volume discount keeps shipping costs as low as possible. We charge you for the cost of shipping plus a small boxing fee if your order is shipped in new boxes.
Padding: We use reclaimed packing materials like shredded paper, packing peanuts, air bladders, lightweight cardboard and dunnage. We have an extended network of businesses and other outlets that happily contribute packing materials. This keeps our costs low.
Careful Packaging: Our order fulfillment team takes great care when packaging your orders. Since each order contains a unique assortment of products with varied shapes, sizes and weights, they package each order with the safety of the products and the most cost-effective manner of packaging in mind. Over the years, our packers have received compliments galore about their thorough packaging.
Damages: If your merchandise arrives damaged, please contact us within 14 business days to arrange a claim, replacement or account credit. Buyers are responsible for returning damaged merchandise.
Pallet Packing and shipping is available for most of our merchandise. Some of our oversized outdoor gardening sculptures are shipped using pallets...shipping fees may vary.
Claims for damaged merchandise will not be honored after 30 days from receipt of the order. Please keep all packaging materials and merchandise in the original box for UPS inspection. If the item can be replaced, you will be sent a replacement within 2-3 business days following the damage report.