● Orders begin being processed within 1 business day after being placed.
● Most orders are shipped within 3-5 days business days, however many products can be shipped within 1-2 business days.
● After placing an order you will receive an order confirmation to the email address you gave when ordering.
● If an item you ordered is on backorder or no longer available, we will contact you usually within 1-2 business days or as soon as we are aware after you have placed your order and allow you the option to either cancel your order at no cancellation charge, have it shipped when the product would be available or order another product.
● "Business Days" do not include Saturdays, Sundays or holidays.
● Due to cutoff times by our manufacturers, orders received after 1:00 pm central time may not be processed until the following business day.
● Shipping and billing information you supply must be able to be verified. If we cannot verify this information, your order may be delayed or cancelled.
● African American Wigs accepts orders from USA, Canada, Mexico, Australia, New Zealand, Ireland and the United Kingdom. Other locations will be accepted. Please contact us for more details.
● Product Availability: Although we are constantly updating our website, occasionally a product shown may be on back-order or no longer available. If the unavailability of a product would be a problem for you, we recommend you contact us before ordering to check on availability.
● Back-orders are not charged Shipping/Handling (S/H) once available if the original order was partially shipped due to a back-order product. Shipment will be Standard Shipping. If Express shipping is required additionally S/H fees may apply.
● African American Wigs is not responsible or liable for any additional expenses (duties, taxes, freight forwarding fees, etc.) a customer may incur for the receipt of an order, exchange order and/or a defective or incorrect product replacement order.